An overview of all Reloop dealers worldwide can be found here:

Usually we call attention to products in our website's news area as soon as they are delivered to specialized trade. Precise delivery dates are available on many of our dealers' websites.

We fit all our dealers with promotional material. Please ask your dealer whether he has got a broshure or promo goodies such as Reloop stickers and key holders for you. Usually promotional material should be available at your dealer's shop. If this is not the case please ask him to get in touch with us.

We can only send promotional material to dealers. Unfortunately a direct shipment to end customers is not possible.

Please refer to the dealer who sold you the device.

Warranty claims and an optionally issued guarantee have to be asserted at your dealer. There you will obtain further information regarding repairs processing.

Should your dealer no longer exist please get in touch with our service department.

Please get in touch with your dealer for questions concerning the current status of your repairing procedure.

Should not all parts be included in the delivery of your Reloop product as described on the gift box please get in touch with the dealer who sold you the product.

Spare parts can be ordered via all authorized Reloop dealers. An overview of all Reloop dealers can be found here: www.reloopdj.com/distributors.php

We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions.

When experiencing defects please refer to the dealer who sold you the device.

For your own safety all circuit diagrams are reserved for exclusive service partners.

We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions.

If this is a matter of Reloop Spin!, please refer to our support forum and describe your problem to user „JanOne“. He will help you asap.

If this concerns software products from Native Instruments (Traktor LE among others) please refer to Native Instruments' support. Further information for contacting can be found here: www.native-instruments.com/de/support/

For all questions concerning product support please refer to the Reloop support forum.

All Reloop instruction manuals contain a drawing and a description for the proper installation of your product. Should this not be of help please refer to the Reloop support forum.

Regarding this matter please refer to the Reloop support forum.

Under the menu item „Products“ and the respective category (i.e. CD-MP3 Players) there is an area for discontinued products.

There you can find a better part of instruction manuals regarding discontinued products. If your product is not listed, please refer to the Reloop support forum or get in touch with us via the contact form.

Which devices fit into which cases is listed in the product description. For our controller cases we have added the inner dimensions in the product description.